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Terms & Conditions

Customer Support

At machinerychains.us, we’re committed to providing reliable and responsive customer support before, during, and after your purchase.

📞 How to Contact Us


Customers may contact Machinery chains using the following methods:

Email: help@machinerychains.us
Phone: +1 (386) 351-0954

Support inquiries are handled in the order received.

⏰ Support Hours


Monday – Friday: 9:00 AM – 5:00 PM (EST)
Closed: Weekends and U.S. federal holidays

We aim to respond to all inquiries within 24–48 business hours.

🛒 Order Assistance


Our support team can assist with:

  • Order status and tracking

  • Shipping and delivery questions

  • Returns and warranty inquiries

  • Product information and pre-purchase questions

Please have your order number ready when contacting us for faster service.

🚚 Freight & Delivery Support


Because our products are shipped via freight carriers:

  • Delivery scheduling is handled by the carrier

  • Machinery chains can assist with carrier communication but cannot control transit delays

  • Any shipping damage must be reported within 48 hours of delivery

🛠 Technical & Installation Support


Machinery chains provides general product guidance and documentation.
However:

  • We do not offer on-site installation services

  • Technical advice does not replace professional installation

  • Improper installation may void warranty coverage

⚠️ Abuse & Misuse of Support


Machinery chains reserves the right to limit or refuse service to customers who engage in:

  • Abusive or threatening behavior

  • Fraudulent activity

  • Repeated misuse of support services

📌 Policy Updates


Machinery chains reserves the right to update this Customer Support Policy at any time. Changes will be posted on Machinerychains.com.

Privacy Policy

At machinerychains.us, your privacy and data security are extremely important to us. This policy explains how we collect, use, and protect your personal information when you visit or make a purchase from  macinerychains.us

📌 Information We Collect


When you use our website or place an order, we may collect the following information:

  • Name, billing address, shipping address

  • Email address and phone number

  • Payment details (processed securely by third-party providers)

  • Order history and customer support communications

  • IP address, browser type, and device information

📌 How We Use Your Information


We use your information to:

  • Process and fulfill orders

  • Communicate order updates and support requests

  • Improve website performance and customer experience

  • Prevent fraud and unauthorized transactions

  • Comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information.

🔐 Payment & Transaction Security


All payments on Machinery chains are processed through secure, encrypted payment gateways that comply with industry security standards (PCI-DSS).

  • Machinery chains does not store full credit card details

  • Sensitive payment data is handled only by trusted processors

🛡 Data Protection & Security Measures


We implement appropriate technical and organizational safeguards to protect your personal data, including:

  • SSL (Secure Socket Layer) encryption

  • Restricted access to customer information

  • Secure hosting and infrastructure

  • Regular monitoring for security vulnerabilities

While no online system is 100% secure, we take every reasonable step to protect your data.

​

🤝 Third-Party Services


We may share necessary information with trusted third parties only when required to:

  • Process payments

  • Ship orders via freight carriers

  • Provide website hosting or analytics

These providers are authorized to use your information only to perform services on our behalf.

🍪 Cookies & Tracking


Machinery chains uses cookies and similar technologies to:

  • Enable website functionality

  • Analyze traffic and usage patterns

  • Improve site performance

You may disable cookies through your browser settings, though some features may not function properly.

🧾 Your Rights


Depending on your location, you may have the right to:

  • Request access to your personal data

  • Request correction or deletion of your data

  • Opt out of non-essential communications

To make a request, contact us using the information below.

📞 Contact Information


If you have questions about this Privacy & Security Policy or your personal data, contact us:

📧 help@machinerychains.us
📞 +1 (386) 351-0954

Payment Methods

Wholesale Partnerships

machinerychains.us products are covered by a limited manufacturer’s warranty against defects in materials and workmanship under normal use.

Warranty period: 1 year from the date of delivery

This warranty applies only to the original purchaser

What Is Covered

  • Manufacturing defects

  • Faulty materials

  • Structural defects under normal operating conditions

What Is NOT Covered

This warranty does not cover:

  • Normal wear and tear

  • Damage caused by improper installation

  • Misuse, abuse, neglect, or modification

  • Improper maintenance or operation

  • Damage caused by accidents, impacts, or overloading

  • Labor costs for installation, removal, or reinstallation

  • Shipping or freight charges

Installation Requirement

All products must be installed according to the manufacturer’s instructions. Improper installation will void the warranty.

Warranty Claims

To file a warranty claim, please contact us with:

  • Proof of purchase

  • Order number

  • Description of the issue

  • Photos or videos showing the defect

📧 help@machinerychains.us
📞 +1 (386) 351-0954

Secure Payment Methods






  • At machinerychains.us, we offer secure and reliable payment options to make your purchase simple and safe.

  • Accepted Payment Methods

  • We currently accept the following payment methods:

  • Major credit and debit cards (Visa, MasterCard, American Express, Discover)

  • Other payment methods made available at checkout

  • All payments are processed securely through trusted third-party payment processors. machinerychains.us does not store or have access to your full payment details.

  • Currency

  • All prices and transactions are processed in U.S. Dollars (USD).

  • Payment Authorization

  • By placing an order, you authorize machinerychains.us to charge your selected payment method for the full purchase amount, including applicable taxes (if any).

  • Orders will not be processed or shipped until payment is successfully authorized and verified.

  • Payment Issues

  • If a payment is declined or fails:

  • The order may be delayed or canceled

  • We may contact you for updated payment information

  • Machinery chains reserves the right to cancel orders suspected of fraud or unauthorized transactions.

  • Taxes

  • Sales tax may be applied depending on your shipping address and applicable U.S. tax laws. Any taxes will be clearly displayed at checkout.

  • Pricing Accuracy

  • While we strive for accuracy, pricing errors may occasionally occur. Machinery chains reserves the right to:

  • Correct pricing errors

  • Cancel orders placed with incorrect pricing

  • Issue refunds if necessary

  • Contact Us

  • If you have questions about payments or billing, contact us:

  • 📧 help@machinerychains.us
    📞 +1 (386) 351-0954






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